Fight the chargebacks worth fighting, prevent the rest
A chargeback costs you the sale, the goods, the fee and a mark on your ratio. Let the ratio climb and it can cost you the account itself.
What you get
- Real-time alerts to refund before a dispute is filed
- Representment packages built from your transaction data
- Descriptor tuning so customers recognise the charge
- 3D Secure 2 liability shift where available
- Ratio monitoring against card-brand thresholds
Prevention first
Alerts let you refund a disputed charge before it becomes a chargeback — cheaper every time.
Evidence that wins
Compelling-evidence packages assembled correctly: AVS/CVV match, delivery proof, terms acceptance, prior undisputed history.
Descriptor fixes
A surprising share of disputes are customers not recognising the name on their statement. That is a five-minute fix.
Ratio watch
We monitor your ratio and warn you long before a monitoring program does.
Quoted from your statement, not from a rate card
We do not publish a single rate for chargeback support because a single rate would be a guess. Your cost depends on card mix, average ticket, monthly volume, how much of it is keyed or online, and your industry's risk profile.
Send one statement. Usually within 4 hours you get your real effective rate, every fee named, and a quote you can compare line by line against what you pay now.
- No long-term contract and no cancellation penalty
- No PCI fee and no non-compliance fee
- No statement fee, no monthly minimum
- A named expert, reachable by phone
Chargeback Support, answered
Visa and Mastercard both run dispute and fraud monitoring programs, and their thresholds change, so ask your processor for the current ones. Staying well below them avoids fines and per-dispute penalties.
Not entirely, but alerts, clear descriptors, delivery confirmation and stored terms acceptance reduce it substantially and win more representments.
Alerts carry a small per-alert cost and we quote it up front. Representment support is included on managed accounts.
See how chargeback support works in your industry
Send one statement. Every fee named, back, usually within 4 hours.
It is free, there is nothing to sign and nothing to cancel. We read your current merchant statement line by line, name every fee on it — including the ones buried in the fee schedule — work out your true effective rate, and send the written analysis back, usually within 4 hours. Do not want to wait? Call 1-888-705-7896 and we will read your statement with you on the call in about 5 minutes.
Every fee named, usually within 4 hours. Or call now and we quote you on the spot.
Everyone else in this industry says twenty-four hours. We say four — and if that is still too slow, pick up the phone and get your numbers while you are on the call. No contract, nothing to cancel, no pressure.